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technical assistance

For any technical assistance regarding your Optimum product, please contact our assistance service using this form, or consult the Frequently Asked Questions.

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guaranteed for 10 and 15 years
guaranteed for 10 and 15 years

All our standard products have a warranty of 2 to 10 years depending on the product.
The steel made-to-order ranges have a warranty of 10 years and the aluminium ranges have a warranty of 15 years.
These warranties cover all mechanical components, in normal operating conditions.
They are determined using ageing tests on our test benches (15000 opening-closing cycles).